Terms of service

Welcome to the Havoc Scooters Online Store. By placing an order on this website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

1.1. These Terms and Conditions govern your use of our website and the purchase of any products from Havoc Scooters.
1.2. Havoc Scooters reserves the right to update or modify these terms at any time without prior notice.

2. Orders and Payment

2.1. All prices exclude taxes unless otherwise stated. Taxes will be calculated and applied at checkout based on your location.
2.2. Payment must be made in full at the time of order. 
2.3. Orders are subject to availability. If a product is unavailable after your order is placed, we will notify you and issue a refund.

3. Shipping and Delivery

3.1. Shipping costs are calculated at checkout and are non-refundable.
3.2. Estimated delivery times are provided but are not guaranteed. Delays may occur due to unforeseen circumstances.
3.3. Customers are responsible for ensuring the accuracy of the shipping address provided at checkout.

4. Returns and Refunds

4.1. Returns are accepted within 14 days of receipt of your order. Items must be in unused condition, in original packaging, and accompanied by proof of purchase.
4.2. A restocking fee will be deducted from the refund.
4.3. Customers are responsible for the cost of return shipping.
4.4. The original shipping cost paid to deliver the item to the customer is non-refundable and will be deducted from the refund.
4.5. Refunds will be processed within 10 business days of receiving and inspecting the returned item.
4.6. Items damaged due to misuse or wear and tear are not eligible for a refund.

5.Taxes, Duties, and/or Tarrifs on USA and International Orders

Effective August 29, 2025, the United States has ended the de minimis exemptions for all countries, meaning that every international purchase, regardless of value, will be subject to full customs clearance and applicable duties and taxes for entry. 

CUSTOMERS ARE SOLELY RESPONSIBLE FOR ANY ADDITIONAL TAXES, DUTIES AND/OR TARRIFS ON USA AND INTERNATIONAL ORDERS.

5.1. All shipments, starting August 29, 2025, regardless of value or origin, must be formally entered with CBP (U.S. Customs and Boarder Protection) and go through full customs clearance.
5.2. Import duties, taxes, and brokerage fees will be applied to every package and must be paid by the customer to have the package released.
5.3. Shipping and delivery times may be longer than usual due to added customs inspections and clearance processes.
5.4. Postal services may experience temporary disruptions, and some international carriers are adjusting their service options. As a result, certain delivery times cannot be guaranteed.
5.5. These changes affect all countries and exporters.

DEALER/WHOLESALE ORDERS

For authorized dealers, shipping costs and the final order total will be determined and confirmed at the time of invoice issuance. Although the online checkout may initially display a $0 owing amount or "FREE" the actual total will be communicated in the invoice.

In the event that dealers encounter any issues or concerns related to shipping, it is imperative that they reach out to us prior to placing their order. We encourage proactive communication to address any potential shipping-related queries, ensuring a smooth and satisfactory transaction process. Our customer support team is readily available to assist and provide necessary clarification on shipping matters, and we appreciate dealers taking the initiative to contact us for assistance before finalizing their orders.

If a total is visible in your cart during checkout, it indicates that retail products have been selected. To proceed with wholesale orders, kindly remove the retail products and add the wholesale versions to ensure accurate invoicing.

If an order is cancelled after being fulfilled and shipped, the dealer/wholesale purchaser is responsible for the full shipping amount as well as a 10% restocking fee.

By completing your purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Thank you for shopping with Havoc Scooters!